Vendor Support

Vendor Support

In an era of rapidly changing technology and increasingly stringent environmental regulations, a major challenge for production and manufacturing companies is how to adopt new technologies and existing technologies for new applications.

Meeting this challenge requires the formation of close working relationships with specialised technology and equipment vendors, but many client organisations and their engineering contractors are unused to working this way and sometimes treat vendors as little more than commodity suppliers. This misalignment between customer and vendor gives rise to considerable delays, frustration, and wasted opportunities for both parties.

Newman Eventus have over twenty years’ experience bringing specialist equipment and technology into client organisations and are perfectly placed to ensure your side of the procurement process goes smoothly from initial enquiry to purchase order.

How we can help

A common source of frustration for vendors is having their product accepted by their customer’s engineering team but the management remain skeptical.

This is usually because the criteria for commercial managers are different from those of engineers and crucial information is missing, the marketing vocabulary is targeted at the wrong people, and the decision-making process poorly understood.

Newman Eventus can help you deploy your technology into a client organisation by ensuring marketing materials speak to both technical staff and managers, you have the right information available at the right time, and you fully understand the decision-making process surrounding procurement.

Vendors often find themselves engaged with a customer for months – attending meetings, submitting technical information, revising proposals – but no PO ever arrives despite repeated promises that an order is imminent. This is usually caused by a lack of understanding of client-side procurement and project approval processes.

Newman Eventus can guide you through your customer engagement, asking the right questions to ensure you’re working to realistic timelines, your expectations are managed, and your time isn’t wasted.

Do you need to send staff to a location where your company has no presence on short notice? Where will they live, work, and eat? What visa do they need? And where will they go if they fall ill? Let Newman Eventus manage these issues for you.

Technology vendors often find themselves receiving requests for information which isn’t readily available, e.g. a P&ID before any engineering has been carried out, or a cost estimate without key parameters being provided. This results in confusion and frustration on both sides because the purpose of the request is not communicated properly by the customer nor understood by the vendor. In the worst case the customer gives up and goes with a competitor.

Newman Eventus can work with you to pre-empt such requests and ensure you have the right information when the customer needs it, putting you one step ahead of your competition and greatly improving your chances of winning an order.

Many customers expect vendors to submit detailed technical dossiers, prepare engineering deliverables, develop multiple different engineering options, and attend difficult technical meetings for weeks or months before placing an order. In other words, you are working for free in the hope of winning a contract which may never come. In addition, critical resources are diverted from other activities to deal with customer issues on an ad hoc basis, negatively impacting your business.

Newman Eventus can provide guidance, strategies, and customer management services to ensure you are reimbursed for engineering activities carried out in advance of a purchase order, allowing you to properly manage your resources and eliminate your financial exposure.

Most customer’s capital projects are delivered in partnership with an engineering firm, often a FEED contractor followed by an EPC company. Having enjoyed a productive relationship with the customer in the project’s early stages, vendors can find themselves suddenly having to interface with an engineering company which exhibits substantially different behaviours. This new relationship is often marred by mutually poor understanding, communication, and expectations.

Drawing on our substantial capital projects experience working alongside the world’s leading FEED and EPC contractors, Newman Eventus can assist you in managing the interfaces to ensure expectations are understood, information is submitted on time and to the right level of detail, and your commercial position and reputation are protected.

how can we help you?

Contact us by phone, email, or submit a business inquiry online.

We have been described as a Swiss Army knife: not the first choice in some cases, but highly versatile and exactly what you need in certain situations.

Timothy Newman
Director, Newman Eventus

Supporting businesses where and when it matters